This page is powered by Blogger.


 
  corner   



HOME

ARCHIVES

SEARCH

Contacting Us
Recommendations
Mike Tarrani
Linda Zarate
Kate Hartshorn

Who We Are
TEAM Zarate-Tarrani

Our main weblog
Notes from the Field

Our other pages
Mike's home page
Linda's home page
Kate's home page

Forums
Simpatico [we]blogs
Dan Gilmore
Robert X. Cringely
Jakob Nielsen
Julian Bond
Deborah Branscum
Lisa Rein
CamWorld
Ed Yourdon

 

Tuesday, March 26, 2002

 

Linda's 24 March post in Notes from the Field triggered something in my memory about an article I recently read about quality and its relationship to project failure. The article is titled Failed Software Projects? Not Anymore and is a chronicle of how an international service company, CTG, adopted ISO 9001 to eliminate costly errors.

I also want to add one more resource to augment my last entry on the Tarrani-Zarate Model and the discussion of service level objectives. The April 2000 Gartner Advisory titled An Introduction to IT Service Management packs information and insight into a short and well written brief.

Mike Sisco's latest issue of Practical Technology Tips & Techniques Newsletter is out. This newsletter covers a wide array of issues that are of interest to IT managers. Signing up for a free subscription is painless and well worth your effort.