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Mike Tarrani
Linda Zarate
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Tuesday, March 26, 2002


Linda's 24 March post in Notes from the Field triggered something in my memory about an article I recently read about quality and its relationship to project failure. The article is titled Failed Software Projects? Not Anymore and is a chronicle of how an international service company, CTG, adopted ISO 9001 to eliminate costly errors.

I also want to add one more resource to augment my last entry on the Tarrani-Zarate Model and the discussion of service level objectives. The April 2000 Gartner Advisory titled An Introduction to IT Service Management packs information and insight into a short and well written brief.

Mike Sisco's latest issue of Practical Technology Tips & Techniques Newsletter is out. This newsletter covers a wide array of issues that are of interest to IT managers. Signing up for a free subscription is painless and well worth your effort.