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Mike Tarrani
Linda Zarate
Kate Hartshorn

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Sunday, March 24, 2002


My recent research has been directed towards business continuity planning and service level management from the service provider perspective. I've collected two archives of the better documents and PowerPoint presentations on these two subjects to share:
  1. Service Provider SLAs
  2. Business Continuity Planning Resources
Since I am also in Oracle training for Oracle Certified Professional I couldn't resist the MS Word whitepaper titled Data Warehouse Availability, which fills the gap between service level management and business continuity planning.

I'm going to be busy most of the week, so Mike and Kate will be the main contributors for the rest of the week. I also want to welcome Marcia Hopkins, who has joined us as a contributor. I'm looking forward to reading Marcia's entries here and in Notes from the Field. Welcome aboard Marcia!