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Mike Tarrani
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Friday, April 26, 2002


Kate's entry caused me to remember that I have recent ITIL resources to share. ITIL Tools to Manage IT is collection of links that all service delivery professionals will find valuable, but are particularly applicable to ITIL practitioners. I also like the way that ITIL-compliant service processes are depicted in the well designed IT services page. It you're a help desk professional you'll probably relate to the article titled Managing IT Rage (Help for the Help Desk). Besides the loud ring of truth, this article combines advice for maintaining composure while delivering the high quality support services that are intended by the ITIL.