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Saturday, April 20, 2002


My Turn. Mike and I have been tossing the ISO 9001 topic back and forth, both here and in Notes from the Field. Since I'm keeping score, Mike's 18 April entry in Notes from the Field means that the ball is back in my court.

If the burning question is "Why should I care about ISO 9001?" the answer is that it's a solid foundation upon which to build a quality system. Also, unlike the 1994 version, the new 2000 version requires continuous improvement, and has a clause that mandates customer satisfaction measurement. Even if you have no plans to pursue ISO 9001 certification, the standard provides good guidelines for implementing a quality management system upon which you can build.

If you're familiar with ISO 9001:94, and want to learn what has changed in the 2000 version, Fitting ISO 9001:2000 into a 20 Element Quality System is a good starting point. A shorter document that compares the two is ISO 9001:2000 to 9001:1994 Comparison and Change Highlights. You get the deltas in five pages.

The standard in action is described in ISO 9001 Quality Management System Requirements and in Best Practices for ISO 9001:2000.

The ball is back in Mike's court.