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Mike Tarrani
Linda Zarate
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Tuesday, April 16, 2002


Service Level Management Update. There are new articles and links on Next SLM, which is the web site that supports Foundations of Service Level Management by Rick Sturm, Wayne Morris and Mary Jander (see my and Mike's reviews on Amazon).

Highlights of the updated content include:

Much of the material on the site is directly related to the Tarrani-Zarate Model that we've been discussing, and is particularly applicable to my recent entries about organization and core processes.