Friday, May 17, 2002
Service and Strategy. I have once again fallen into that vortex of competing priorities swirling around and a negative time warp where I seem to be moving backwards in time with respect to the things I need to accomplish. The good news is this is going to be a terse entry that provides presentations and documents, but little commentary.
Service. The three presentations on service level management vary in depth and quality, but each is worth downloading and reading:
Since my last entry opened the door to business-to-IT alignment, the following three presentations fit that topic area:
- Service Level Management.
- Making SLAs Work.
- Customer Service Management Architecture for the Internet.
Good things do come in three's. Enjoy your weekend.
- Shangrila of ROI.
- Performance Measures for IT.
- Linkage of Performance to Business.